What is Telehealth?


Libby Wallace

Blog category: 

Special Services

With COVID-19 increasing the need for distancing ourselves from one another, a less familiar term has become much more popular lately: Telehealth. But what is Telehealth, and is it a viable option for continuing therapy while we are isolated at home?

We've rounded up all the information you need to answer your questions.

What is Telehealth?

Telehealth refers to therapy provided via technology. At Leaps and Bounds, we choose to use Zoom as this platform complies with Australian privacy laws and protects your right to confidentiality. It also has a range of great features that make it fun, engaging, and interactive to use.


How can Telehealth work for me?

Depending on your child’s individual needs, we may be able to provide therapy sessions via Telehealth.Your therapist can meet with you virtually using Zoom, coach you through your therapy tasks for the session, provide feedback, and check in with you regarding your progress.


But I've never used Zoom!

No problem! Your therapist will email you a step-by-step guide for getting set up so you know exactly what to expect, and we will be on hand to help you via phone or email before, during, and after the session.

Is Telehealth even effective?

The short answer is: yes! Current research shows that Telehealth is just as effective as face-to-face therapy, resulting in the same outcomes as therapy given in person. (We've linked a fantastic article at the bottom of this blog for anyone wanting access to the research). You will be receiving therapy from the same clinician with the same training and experience, just presented in a different way. The fact that it’s presented electronically means it can even be more engaging for some of our kids who love screen time and interactive, technology-based activities!


Will I be getting the same value for my money?

Absolutely! As we do with face-to-face sessions, our clinicians will be preparing individualised activities that target your specific goals and needs. The session format will look very similar to regular in-clinic therapy sessions; we will chat to you about your progress throughout the week, direct you through the activities we will be completing during the session, complete therapy tasks with your child, set homework to be completed for the next session, and discuss any questions you may have about your child’s therapy or progress.


What do I need to do / provide?

You will need access to a tablet or computer with Zoom set up (we can help you with this!). Your child will need you to sit with them and help them during the session, as your therapist will not be in the room with you. Your therapist may email you resources before the session, or identify games and activities that you have at your home that can work for your goals.


What if my child won’t sit still in front of the computer?

Telehealth may not be practical for each child, but your therapist can still support you via Zoom, phone, or email. You can touch base with your therapist about your child’s progress, set goals and activities for therapy at home, and troubleshoot any problems you may be experiencing.


How do I organise Telehealth for my child?

Contact us by phone or email and we can chat about how to make Telehealth work for your family.

Click Here

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